How We Serve Our Clients Online

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How We Serve Our Clients Online

As a senior supplier of hoses who has been in this industry for more than 15 years, OrientFlex has set up relationships with more than 3000 clients from 130 countries all over the world and receive good reputation from them. Besides the high quality hose products, our service is also very important. To serve our clients better, we set up several department to provide pre-sale, sale and after sale service. Let’s talk about hose we serve our clients online.

To make our clients have better purchase experience, we arrange a specific person chatting with them online. When clients enter our website, our customer service staff will send greetings and ask if there is anything he can help. If client tell the product he want, our staff will ask the specifications like size, length, application and working conditions, because different specifications may require different hoses. So we will analyze which hose meets your requirements well and give you suggestions. If you just want to ask questions without any inquiry, our staff will try to give you the best solutions. For the special and technical questions that customer service doesn’t know, he will ask technology person to answer you. We promise that your general question will be answered with in one minute and the technical question will be answered within 1 hour.

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Here I take an example. On Jan.11th, 2022, a client from Indonesia entered our website and look for swimming pool hose. We said greetings to each other and begin to know the specifications of the hose. We normally export from Qingdao and Tianjin port but our client want to import from Guangzhou. We told him we can arrange logistic to Guangzhou. He want to import a 40ft container but afraid of the quality. We told him that we can provide free sample first to check the quality. Later, the client told that he starts business 5 years and still baby. When knowing that we have 15 years’ experience and our products have been exported to more than 130 countries, he really admires us. We told him that each company is develop from small to large and he and his company will grow up and make success.

The dialogue lasted about one hour and our client was really satisfied with the conversation. That’s how we serve our client online and receive their reputation.